I had quite a few emails asking about yesterday. I will try to make it brief. But first, Rachel progress. I worked on her while at the hotel on the first unnecessary night. Expecting to be in a waiting room for hours and not wanting to carry too much, I did the first half of the cross. That limits needing all the floss colors and also the chart. But she never left my tote since I spent the entire day in her pre-op room. So I worked on her last night and completed most of the crosses.
There is one color for the tree fills, more chart-less stitching.
Brief bitch.
*Three different locations of McD's have given me the wrong size drink I paid for (the product for that size is printed on the cup),
*the post office stuffed/folded/crushed my package into the mailbox,
*my mail was not held until Monday as requested,
*the township notified us that culvert work would begin 9/23 but never showed,
*the landscaper notified us after months of the third start date of 9/20 never showed,
*regarding yesterday*
*the $667 ambulance transport to an hour long anesthesia consult made by her surgeon 2 weeks prior to surgery,
*she answered every question and concern but unfortunately not all correct,
*a spinal as recommended by two of her doctors was agreed to be the method at the consult,
*the doctor either did not read or did not get the report he requested,
*the anesthesiology department also did not review their group's consult report,
*specifically told that Plavix was OK when having a spinal, ordered only to stop Eliquis,
*a spinal bleed/paralysis could result with Plavix yet consult never mentioned,
*three different anesthetists contradicted each other on procedures and risks,
*smart ass arrogant doctors telling very high risk elderly patients they are being unreasonable,
*obviously annoyed doctors pushing the general anesthesia that caused severe delirium,
*dismissing her cardiologist recommending a spinal only,
*dismissing the patient's fears and anxiety as unreasonable after six months of dealing with this bullshit,
* after hours of disgust finally receiving several apologies from a competent anesthesiologist and her surgeon who came to her room late in the day,
* it's their own f-ing mistakes and lack of followup that caused this,
*once again transport for the three hour trip could not come until late evening,
*all day, no meds, no pain pills, no food, no water,
*and cost me over $1000 for transports and hotel, not to mention her anxiety.
I don't know what the next step will be. Amputation is necessary but I trust no one. It seems even the professionals are taking advantage of the current acceptance of irresponsibility without consquence.
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8 comments:
Well shit. Sorry for the swear, but it's better than the word I really want to use. I'd be so tempted to inform the ombudsman/patient advocate about the whole group. Send them a bill to pay for that transport and your hotel bill, etc. Too bad there's no way to reimburse Carole for the whole useless wasted painful day of no medications, and I can't see that more waiting is doing anything but letting her leg and toes get even worse.
That's the bad thing about drive through - hard to get a receipt as proof of what you ordered and paid for when you go back through to bitch about wrong items. Sometimes it doesn't pay to be polite to people in line behind, I try to check the order before I pull away. Sadly, I'm not surprised on the no-show for landscaper and culvert work either, though in addition to worker woes, it's so easy for weather to jack up the schedule for that kind of work.
At least Rachel is looking good.
Rachel is looking very nice! Your work always amazes me, you are prolific.
There is NO excuse for the incompetence you are experiencing. While understanding staffing shortages, maybe even some supplies, let's be clear here, the lack of professional behavior you have experienced is NOT acceptable. I am so disappointed in what has happened in healthcare, I have no explanation. I do believe that a patient advocate might assist in the communication issue, but treatment is entirely in the hands of the doctor.
I am so sorry.
Good grief, Marly! I am so sorry to see this. The anxiety alone, for Carole and all of you, is worth something. I hope you can have a peaceful, relaxing weekend and get your bearings for whatever next week brings. Rachel is beautiful! Cherie in WI
I don't even know WHAT to say, so I am praying.
Marly sometimes it's just so damn hard and then to put up with McD's too! On one particularly awful morning I was driving home after a 3am ER trip with my dad. I desperately needed coffee and pulled into McD's. As I approached the drive through a car labeled with a local funeral home rushed in to beat me in line. Already irritated, I ordered my drink, paid with card as I took no cash in the middle of the night and drove 1 hour home. As I threw away my receipt I noticed I was charged over $8. The car who cut me off had a full meal deal and I got the bill. I called the manager who claimed innocence and refused to refund my card. I then proceeded to call the local funeral director's office who insisted they had no white vehicle and talked to me as if I had lost my mind. The only satisfaction I had was my dad was ok and I told both places exactly what I thought of them! Sending prayers for Carole and all good wishes for you. Sherry B
Well...I am without words. What a complete and frustrating mess. :-( Hope things turn around soon.
Marly I don't know what to say about what happened.....
A big hug and sending prayers for you all, Truus from Holland
Call her insurance company and get her a patient advocate & case manager as soon as possible. This is totally outrageous and you should be upset. I would not accept their apology either as this should NEVER happen. People are becoming more incompetent because no one calls them out. Do it! They are supposed to be professionals? Then they should fix it!
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