Jun 14, 2017

Some information

 
Hello folks.  I received a card in the mail and loved it, decided to change somewhat and chart it, and am now stitching it.  Almost finished with Simply Red too.
 
 
 
Will probably share the chart with you or maybe finish in time for a birthday giveaway.
 
 
 
 

The boys have been pretty warm with the high temps.
 

Nitzy has been destroying our bunny population and I am so angry.  He was raised wild, nothing I can do to change that and keeping him inside is disastrous (IF he will even come in).
 
The information I wanted to relay ....
Have you ever heard of TRE?  It is a company based in CA with customer service in India that can stop you from returning items to your store.  NO warning of this anywhere from JCP that states clearly, all unused items can be returned with receipt within 45 days.  Not so.  Because of buying for my nephews, aunt, and sister (plus myself and husband and children's gifts) many items were returned.  I am the family shopper that everyone relies on and I do know how to get the bargains.  My card is used to make it less confusing.  Well it seems they go back SEVEN years and add up your returns, then give you a warning that you can no longer return items. So far this year I had 3 returns/exchanges in May and one in June, but prior years are counted. There is no 30 day leeway or 2 week notice.  The "warning" takes effect right then, no more returns.  So now, I am stuck with 5 pairs of sandals for the Type 1 diabetic with bad feet and two pair of shorts that do not fit properly.  This is costing me several hundred dollars.  NO WARNING.  NOTHING from JCP to let you know this is even possible.  JCP referred me back to India and I must file a written dispute form, they will forward to JCP, and a determination will be made if being a caregiver and assisting those that cannot visit the store is OK with them.  There are no motorized carts, no wheelchairs, no chairs to rest if needed, no carts for stability.  Good going JCP.  I used your store exclusively for mom, dad, aunts, uncle, sister, brother, nephews, and children.  Your "report" from TRE counts EXCHANGES as a return.  So anything changed for color or size is classed as a returned item.  Very unfair.  If I would have known, I would have kept the colors (I didn't know he had them already) and not used a simple exchange toward my allotment!  I understand a lot of fraud happens and this is mainly what TRE follows, but it is not always the case.  So now will I be reported to retailers as a fraud risk?   You need this service?  Fine, but the way it is handled and customers treated, is not acceptable. You have no idea how ticked off I am.  With Macy's and Sears gone, JCP is all I have here so I will need to go out of town. 
Adios JCP.
 
Am I the only one that gets a headache when livid?
 
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17 comments:

Kristen said...

Wow, I've heard of other places limiting returns, but not Penney's. They really can't afford to alienate their customers. If they keep it up, it will be their downfall.

C. M. Designs said...

They closed the JCP in our Mall. When I was going through bills to throw away, I found out what the interest is that they charge.........will no longer use my JCP card to buy anything there. Kohl's interest is outrageous too, as is American Express, as QVC........most of them are connected to the Synchrony Bank.......not good.
We still have a Macy's and a Sears. Have always bought Kenmore appliances, but this time went to Lowe's for a washer and dryer, only to find out that they are connected to Synchrony Bank too. UGH !
Sorry you're left holding the bag.
Too bad about your bunnies too. Sad !
Charlotte in Va.

Joanie said...

I gave up on JCP a few years ago. I shopped exclusively with them. Most of my clothes and homegoods came from them. No more. Bad service, bad customer service, poor quality of goods.

You would think they would wise up, they are on death's door. And they blame Amazon. Wrong. I vote with my $$ and they don't get a dime from me any longer.

Samplings from Spring Creek said...

I agree with Joanie I quit JCP YEARS ago! Am so sorry this happened to you. Maybe they should have looked at the amount of money you have spent with them instead of the exchanges/returns. From what I hear they are no position to loose customers, might want to remind them of this.

Margaret said...

Oh dear. I'd never heard of this before. Wow. Haven't been to JCP in years -- none close to me.

Barb said...

Looks like Penny's will be the next to go. What a nasty policy!!

Rugs and Pugs said...

You learn something new every day. I never heard of such a thing! ARGH!

Robin in Virginia said...

I haven't heard of TRE until I read your post, Marly. I haven't shopped with JCP in quite some time. What a terrible policy and way to treat customers! Sorry to hear about the bunnies.

Heritage Hall said...

Thanks for the heads up Marly - I still buy a few items at JCP, but will now proceed with caution...I am presently in the year of the body shift and what used
to fit before I lost weight sometimes needs to be exchanged... Also, I will keep
my eyes peeled for the Synchrony Bank...they don't sound like nice people with whom to deal.... I am appalled at these unreasonable regulations. And to think, you are
lucky if you can find a sales person to take your good money and check you out...

Ms Peppercorn said...

Lawyers would have a field day with this if there is no notification of this on the receipt or posted at the check-out counter. But the average person can't fight something like this. I am so PO'd that this happened to you!!

kelley said...

unbelievable...been thinking about you in this wretched heat and was hoping at least one person would be enjoying it!

Vickie said...

Never heard of this. What junk.
Hope you are enjoying the heat?

Goofin' Off Around the Block said...

I've heard of other companies doing this, but not JCPenney's. But JCPenney's is not doing so well, so they're probably trying to keep every penny they can. They most likely won't make it as a brick and mortar retailer. --Andrea

Krissy B. said...

Wow! I too return things to the store because I hate trying things on in their dressing rooms. Thanks for the heads up and I won't be shopping there anymore. Head ache, stomach ache, yup my body & brain have paid the price too many a time. Stay cool.

Anne L said...

JCP is probably on the way out as well. I never knew about them denying returns Given your situation it doesn't seem right-and to go back so many years for counting returns?? Hope this gets resolved in your favor. Another thing to note-you know how you are not liable if someone steals your card or number? Well a credit card company just served notice that if you are negligent the zero liability does not apply. The terms used to state that you needled to be GROSSLY negligent for the zero liability to not apply. What is the difference between plain old negligent and grossly negligent? They never said so I guess it would all go in their favor.

CathieJ said...

This must be in response to many people ordering online and then returning most of what they order. My daughter does it all the time because she has little time to actually shop and she is so small that most size 0 items are too large. I will have to warn her of this, because I am sure other stores have this also.

Cricket-bug Corner said...

limiting returns is a stupid policy especially counting exchanges- I won't shop there any more.

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