The Clinic

Monday Monday.  I went in with the intention to be kind and patient.  And I was.  Since they changed settings on my nephew's pump, he has been in distress from low numbers four times in one week so his visits there were frequent.  And each time he explained their error of sending his insulin Rx to his old insurance.  Nothing changed.  Except she became more belligerent, nasty, and unprofessional.  She insisted it was done properly and the pharmacy is the problem.  She hung up on him when he called to check the status.  His last visit he said "my Aunt Marlene checked too and it still hasn't been called in, I'm running low on Novolog".  To which she replied, "tell your Aunt Marlene that it was taken care of and if she thinks she knows more than me, have her come in".  Invitation accepted.

 

First visit (last week) was very pleasant with a clerk, who checked records and found that 4 weeks ago "Emily" did indeed send to the old pharmacy.  Good thing I went in with a pleasant attitude (rare) because this clerk was not the focus of my ire.  Assuming it would be handled, no need to confront Emily.

 

Second visit, Monday. Back down the hallway to the same clerk.  All is cordial, I hand her several order forms for faxing completely filled out except for the signature.  I remind her that nothing has been done so I took the liberty of preparing everything for them, all they have to do is push the button on the fax machine, if they can handle that.  She then informs me that Rx faxing is done at the front desk, and that correction was sent to them after my first visit.  She said I needed to go there and ask for Emily.  Point the way.  Let's talk to Emily.

 

When I asked at that front desk if I could speak to Emily, I had full intention to be nice.  A woman immediately came over and as nasty as hell said "who wants to know?"  Nice was slipping away quickly.  "Why?  Who told you to ask for Emily?  What do you need her for?"  All gone.  Come at me Bro.  I knew immediately I was standing in front of a women named Emily who would rue the day.  The rest as they say, is history.  His mail order Novolog will be delivered the 26th, and I will accompany Chris on his next visit.  I understand we all have bad days.  But every single visit?  Unacceptable.  She is representing this medical group with a horrible attitude, and no patient should be treated this way, or prevented from receiving life saving medication because someone thinks they know it all.  She will be dealt with, I guarantee it.

 

 

Someone else was getting on my nerves this morning.  And this is what you can see, the other floss skeins are under the sofa looking like fusilli.

 

Guess who?

 

Happy Spring.  Snow this afternoon.  Yippee.

 

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